This Privacy Policy explains how The Virtual CliniQ (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal and health-related information when you access or use our telehealth services (the “Platform”). By using our Platform, you acknowledge and agree to the practices described herein. If you do not agree with our practices, please refrain from accessing or using our services.
1. Introduction
The Virtual CliniQ is committed to protecting your privacy and ensuring that your personal and health information is handled securely and in accordance with applicable laws and regulations. This Privacy Policy outlines our practices regarding data collection, processing, storage, and sharing to help you understand how your information is managed throughout your interaction with our services.
2. Information We Collect
A. Personal Information:
- Basic Identifiers: Information such as your name, date of birth, contact details (email address, telephone number, postal address), and other necessary registration details.
- Health Information: During your virtual consultation, you may provide health information such as current symptoms, diagnoses, and treatment-related details. Please note that The Virtual CliniQ does not save or store any comprehensive records of your medical history beyond the immediate consultation session.
- Payment Information: Data required to process payments for the services, including billing information when applicable.
B. Technical and Usage Information:
- Device Information: Data concerning the device(s) you use to access our Platform, including hardware models, operating system details, and IP addresses.
- Usage Data: Information about your interactions with our website and services, such as page views, navigation paths, and time spent on our Platform.
- Cookies and Similar Technologies: Data collected through cookies and other tracking technologies to enhance user experience and improve our services.
3. How We Use Your Information
The information we collect is used for the following purposes:
- Provision of Services: To facilitate your access to virtual consultations, schedule appointments, and provide diagnostic and treatment advice through our platform.
- Personalization: To tailor our services to your specific needs and enhance your overall experience.
- Communication: To send you important updates, appointment reminders, and other communications related to your consultations.
- Billing and Administration: To manage payments, process transactions, and maintain records necessary for business operations.
- Service Improvement: To analyze usage trends, troubleshoot issues, and continuously enhance both our Platform and the quality of our healthcare services.
- Compliance: To ensure adherence to legal, regulatory, and professional standards.
4. Disclosure and Sharing of Information
A. With Healthcare Providers:
Your health information is shared with licensed healthcare professionals who deliver the consultation services. These professionals are bound by confidentiality obligations and professional standards to protect your privacy.
B. Third-Party Service Providers:
We may work with trusted third-party vendors to support functions such as payment processing, data analysis, and IT services. These providers are required to maintain the confidentiality and security of your information.
C. Legal and Regulatory Requirements:
In certain circumstances, we may be required to disclose your information to comply with legal obligations, protect our rights, or respond to lawful requests from public authorities.
D. With Your Consent:
Any other disclosure or sharing of your information will occur only with your explicit consent.
5. Data Security and Storage
We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: Data is encrypted during transmission and storage.
- Access Controls: Strict access protocols ensure that only authorized personnel have access to your sensitive information.
- Regular Security Assessments: Ongoing reviews and updates to our security infrastructure help mitigate emerging threats.
While we strive to protect your information, please note that no method of transmission over the internet or electronic storage is entirely secure. You acknowledge that you provide your personal and health information at your own risk.
6. Data Retention
We retain your basic personal and payment information for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with our legal obligations.
For health information collected during consultations, we do not permanently store or archive any comprehensive details of your medical history. Instead, such data is processed only as needed for the immediate consultation and is securely removed thereafter, unless retention is required by applicable law.
7. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access and Correction: The right to request access to and correction of your personal data.
- Deletion: The right to request deletion of your data, subject to legal or contractual restrictions.
- Data Portability: The right to seek a copy of your data in a structured, commonly used, and machine-readable format.
- Consent Withdrawal: The right to withdraw any previously given consent for data processing where applicable.
To exercise these rights, please contact us using the information provided in Section 11. We will respond to your request in accordance with applicable laws.
8. Cookies and Tracking Technologies
Our Platform uses cookies and similar tracking technologies to improve your browsing experience, analyze website usage, and support marketing efforts. You have the option to manage your cookie preferences through your browser settings; however, please note that disabling cookies may affect certain functionalities of our Platform.
9. International Data Transfers
If you access our services from outside the jurisdiction in which The Virtual CliniQ operates, please note that your data may be transferred to, stored, and processed in a different jurisdiction. We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable law.
10. Changes to This Privacy Policy
We reserve the right to update or amend this Privacy Policy from time to time. Any changes will be posted on our Platform, and the updated version will indicate the new effective date. Your continued use of our services constitutes your acceptance of these changes.